Friday, January 21, 2022
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  Measure how long your journey usually takes you. You will then be able to tell on a day with tube delays if you are delayed by over
15 minutes
Delayed for Life!
25/07/2012 - Over the last 12 months, the equivalent of 680 years of peoples' lives have been lost sitting on delayed tubes due to a fault by TfL!
Losing a Fortune
25/07/2012 - Over the last 12 months around 45 million went unclaimed in refunds that tube customers were entitled to!
  more news..
How it Works!!
If Your tube journey is delayed by 15 minutes or more due to a fault by TFL e.g. Signal Failure, Faulty Track or Overrun Engineering Works, you are entitled to a refund for that journey. has a list of all the delayed tubes
You simply register to, then click on the tubes that you were delayed on. You must claim within 2 weeks of your tube being delayed.
You simply register to will send you email reminders when your tube is delayed.
Our site automatically fills in the lengthy refund form for you. All you have to do is agree that all the details of the claim are correct and submit it online or print it and send it FREEPOST to TFL.
You then sit back and wait for your refunds to be sent to your home address.

Top Tip : Measure how long your journey usually takes you. You will then be able to tell on a day with tube delays if you are delayed by over 15 minutes
The refunds come in the form of a voucher. You can then use the vouchers to get money off your next rail or underground ticket or to top up your Oyster card.
Why have I not Heard about this before?
You have always been entitled to claim refunds on delayed tubes but it has been kept pretty quiet....until now. has been set up to help you claim the money that is rightfully yours!
Why do so few people claim back the money that is rightfully theirs?
1. They forget to
2. They planned to but forget which train they were on or on which day it was
3. The refund form is very longwinded and time consuming so they can not be bothered filling it out for every claim
4. They do not know they can!

The processing of tube refunds can sometimes be a slow process.  Do not let this dishearten you!  Continue claming all the refunds you are entitled to and eventually the refunds will start coming in!

  Customer Charter refund pledge
"If you experience a delay to your journey of more than 15 minutes, for reasons within our control, we will refund you with a voucher to the value of the single delayed journey. Please note that refunds cannot be made if a delay is beyond our control or that of our contractors such as security alerts, third party action or adverse weather conditions"
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