Friday, January 21, 2022
How it Works!!
How much can I save?
Need Help?
Claim Process
Motive of Site
Referral Links
  Measure how long your journey usually takes you. You will then be able to tell on a day with tube delays if you are delayed by over
15 minutes
Delayed for Life!
25/07/2012 - Over the last 12 months, the equivalent of 680 years of peoples' lives have been lost sitting on delayed tubes due to a fault by TfL!
Losing a Fortune
25/07/2012 - Over the last 12 months around £45 million went unclaimed in refunds that tube customers were entitled to!
  more news..
Press Releases
Commuters owed up to £34million for delayed tube journeys
Monday, 22 November 2010

London commuters are owed up to £34million a year for delayed Tube journeys, a study shows.

Passengers delayed by 15 minutes or more are entitled to a full refund on their Tube ticket or Oyster Card.

This delay is across your whole journey, so if you’re delayed for a total of 15 minutes across different tube lines you are still entitled to claim, as long as you make your claim within two weeks of the delayed tube journey.

However, not many people use this refund, and Transport For London only refunds about £2million each year, leaving a 95 per cent of potential cash unclaimed, according to the website

‘There is a huge vat of people who don’t know or can’t be bothered to claim,’ said its founder Connor Kinnear



Tuesday September 7,2010

THE amount lost by commuters on Tube fares could total more than £7m from today alone, according to reports.

With 1.3million commuters using the tube to get to and from work in the Capital every day, today’s strike action by Rail Maritime and Transport Union and the Transport Salaried Staffs Association will mean that a staggering £7,020,000 will be lost by commuters through weekly, monthly and annual travelcards, which cannot be refunded.

Thousands of commuters have been forced to stay at home today or face the tortuous journey into work on over-crowded buses, overground lines and on London’s streets, with no way of refunding tickets.

Founder of, Connor Kinnear said: “Through no fault of their own, commuters are going to be out of pocket to the tune of several million pounds as well as massively inconvenienced today – and suggesting that they can cram on to a bus with the rest of London or ride a bike to work are not exactly practical alternatives.

“It’s about time TFL changed its policy for strike action and, and the very least, refunded passenger who have already paid for a ticket they will not be able to use.”

Colin Stanbridge, chief executive of the London Chamber of Commerce, said: “This strike action could not have come at a worse time with the capital only just beginning to find its feet after a difficult economic slowdown and many returning to work after the summer break.

“Londoners will still struggle in to work, aided by the additional transport laid on by the mayor, but the capital will not be as productive as normal and our reputation as the world’s leading business centre will suffer.



Website to help Tube passengers collect refunds
Monday, 12 July 2010

A new website could help Tube commuters who are delayed claim millions of pounds a year in refunds from Transport for London.

Tube users are entitled to their money back if their journey is delayed by more than 15 minutes because of a fault by TfL such as signal failures. But it is estimated that less than 10 per cent of those who are eligible for refunds make a claim.

The website,, was set up by Connor Kinnear after he became "sick and tired" of delays, but was put off by lengthy refund forms.

Mr Kinnear, 33, of Balham, said: "It can be a real hassle to try to claim back fares I wanted to set something up that made it easier for the commuter."

Tube travellers first have to register on the website and give details of their usual journeys, including times, days and what lines they use. The site then emails registered users whenever a service they use is delayed or cancelled, asking if they were held up by more than 15 minutes that day.

If they were, the commuter can click on a link from the email to the website. From there, the passenger is asked a few questions relating to the journey before the site automatically fills out the claim form and sends it to TfL.

According to Mr Kinnear's figures, 147 Tube trains were delayed last month, leading to 19,276 refund claims. If the one in 10 figure for refunds is accurate, and everyone who was eligible made a claim, TfL would have to pay at least £540,000 a month, or £6.5 million a year. Mr Kinnear, who is head of marketing at a software company, says the costs could be much higher.

A spokesman for TfL said: "All eligible passengers will be given a refund with random checks undertaken to identify irregular claims and prevent fraud."



Refunds for delayed Tube journeys at the click of a mouse
Sunday, 11 July 2010

Londoners now have a helping hand if they want to claim back cash for delayed Tube journeys with the launch of free-to-use service,

People with travel cards or Oyster cards can claim back money for Tube journeys that are delayed by more than 15 minutes, presuming it is the fault of TFL, for example, signal failure or late completion of engineering works.

"Most people are probably aware that they're entitled to claim refunds on delayed Tubes, but so few people actually take the time to make a claim because it can be such a lengthy process that it hardly seems worth the time and effort," says Connor Kinnear, founder of

To make life easy, Mytubewaslate automatically alerts you when one of your trains is late and sends you the refund form. All you need to do is press the send button, or print off the form and post it. The potential rewards are impressive: a Zones 1-4 commuter with one delayed Tube journey a week could make £145 over the course of a year. The refunds come in the form of vouchers that can either be used to buy a new travel card or top up your Oyster.

For other rail operators in the UK as well as the London Underground, a similar free service is offered by




City folk well accustomed to the trials and tribulations of commuting in on the District Line will prick up their ears at the news of a new website service which aims to make claiming back money on late journeys as easy as clicking a button.

The site – – says that once you’ve filled in your details, it will automatically fill out the refund form for you, meaning all that’s left to do is to press the “send” button.

The stats are convincing – 147 Tube trains were severely delayed (by more than 15 minutes) last month alone, 37 of which were on the dreaded District line.

And while just 19,276 refund claims were submitted for a total of £52,000, the number of unmade potential claims hit 3,622,990, worth a substantial £9.73m.

Of course, there’s a catch of sorts, in that the money refunded can’t be spent on shoes or gadgets but comes in the form of Oyster top-up vouchers and travel cards. But if you’re going to have to face the morning wrath of your boss anyway, at least now you won’t be out of pocket.


Search Late Tubes
+ Make a Claim
  Email address
Forgot Password
New User
Follow us on
Live Travel News
About Us I Press Release I Feedback | Contact Us | How It Works!! | How much you can save? | Need Help?
Terms of Use | Privacy Policy | © 2010

Powered by Web Mantra